Unable to set up printer

[brivigrass]

My laptop is connected to wifi & printer but on the  Hp smart app it says it is not connected to printer

[Jerry_57]

Hi @brivigrass,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When your HP Smart app indicates that your printer is not connected despite your laptop being connected to both Wi-Fi and the printer, there are several steps you can take to resolve this issue:
 

Check Wi-Fi Connection:
 

• Ensure that both your laptop and printer are connected to the same Wi-Fi network. Avoid using separate networks (e.g., a guest network) that might cause connection issues.

Restart Devices:
 

• Restart both your printer and your laptop to reset any temporary connectivity glitches.

Ensure Bluetooth is On:
 

• For initial setup, ensure Bluetooth is enabled on your laptop, as the HP app might use it to detect your printer.

Restore Wi-Fi Settings on Printer:
 

• Restore your printer's Wi-Fi settings by running the Wireless Setup Wizard on the printer's control panel. This can re-establish connectivity to your network.

Use the HP Smart App for Setup:
 

• Open the HP Smart app and click the "+" sign to add your printer. Follow the prompts to set up a new printer. If prompted to select a connection type, choose the appropriate option.

Reinstall HP Smart App:
 

• If issues persist, uninstall and then reinstall the HP Smart app to ensure you have the latest version.

Network Congestion:
 

• Ensure your Wi-Fi network is not congested. Disconnect other devices temporarily to see if this resolves the connectivity issue.

Firewall and Antivirus Settings:
 

• Ensure that your firewall and antivirus software aren't blocking the connection. Adjust settings to allow the HP Smart app to communicate through the network.

Check for Printer Errors:
 

• Verify that there are no errors or warning lights on the printer itself, as these can interfere with connectivity.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support