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‎02-06-2022 03:18 PM

HP Recommended

Unable to connect to Web Services although when I print a report it says Web Services enabled, but cannot scan 

Category:
3 REPLIES 3

‎02-14-2022 05:54 AM

HP Recommended

@Marion431, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, are you trying to scan to email from the printer screen?

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Also, perform the steps mentioned in this document - Cannot Connect to Web Services

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎02-14-2022 08:42 AM

HP Recommended

My problem was I couldn't scan to my email got error message that Web services not available. I did follow advice that I should turn off the Web Services and then turn it back on, but one person had said they had to do this every time they wanted to scan. I did turn mine off and on and it worked and did this numerous times, it has kept on working so it seems to be fixed, at least for now. Does seem an awkward way to fix his problem that might or might not be permanent.

Anyway, good for now 

Thanks

Marion431

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‎02-14-2022 09:55 AM

HP Recommended

@Marion431

 

If the issue repeats, follow the steps mentioned in the second link - Cannot Connect to Web Services

 

Glad to know that the issue is now resolved. Keep me posted for any other assistance. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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