Unable to verify printer

[Kevin1404]

Marion,

I think we will need to purchase a new printer as well. Given the poor response from the HP organisation I cannot not see this new printer being a HP printer. Kumar, this is not a person comment, I am sure you are doing your best. However, when devices are working fine and then stop, expecting customers to make changes with their broad band supplier to work around what is clearly a HP issue is not acceptable. To reiterate my printer was working ok. Suddenly it stops working with both Macs and iPads / iPhones, these have different operating systems as you will be aware, Marion's PC is working ok with her printer. This is a HP issue which HP seem to be pushing back on loyal customers. Loyalty can only go so far!

[Kumar0307]

@Maz23, @Kevin1404

If the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.

[Kevin1404]

Kumar, The advice you mention is charged and is about half the cost of a new Canon printer with no guarantee of resolving the issue. I'd rather put the money to a new printer. I'm sure you have tried your best, but what would you do in my shoes? The sad thing is that a perfectly good printer is going to be scrapped for want of HP support provision. Does HP operate an environmental policy?

[Kumar0307]

@Kevin1404

You would be charged only if the printer is out of warranty. If it is, then there are no other options available. I also see that you are using a dual-band router and you have not yet followed the steps mentioned. 

Printers are not intelligent as mobile devices or computers, and hence it has to be connected to one particular band as stated.

Keep me posted for any other assistance. 

[Maz23]

Update.....

I had already tried turning the router off and on a few days ago and nothing.  Today Teams stopped working.....in desperation I thought I'd try turning the router on and off again as BT had mentioned about updating the line to digital voice or something like that....   Teams started working again so I thought I'll try connecting to the printer once more and.....

computer found printer immediately so it would appear to have been a router problem the whole time.  

(we have BT fibre broadband)

[Kumar0307]

@Maz23

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[Maz23]

It was a false dawn - printer has stopped connecting again.....any ideas why?  

[Kumar0307]

@Maz23

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.

[Kevin1404]

Marion,

I have the same issue. Every time I wish to use my Printer I have to turn my router off and turn on again. The printer may work for an hour or a day. Out of interest: Is your ISP provider British Telecom?

Regards,

Kevin