Unlocking my Hp 6958 All-in-one Printer

[LarryCoutts]

I have a 6958 All-in-one HP OfficeJet Printer. I just moved to a new location where the internet provider is different, and they provide the modem.  So am trying to reconnect the printer to the wireless connection.  When I try to reset the network connection, I receive the message that this feature was locked by the person who set up the printer.  I don't recall ever locking any features.   My question is how do I go about unlocking this printer so I can reconnect it to the new network? Thanks

[Betty0610 · Accepted solution]

@LarryCoutts

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!