Unlocking the admin lock

[pavan71]

I have an old HP printer 8600 and need to unlock the admin menus. This printer was reset to factory settings and I can't get into the interface where I can setup a wireless connection. 

[Sneha_01]

Hi @pavan71,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To unlock the admin menus on your HP Officejet Pro 8600 printer after it has been reset to factory settings, you typically need to perform a specific sequence of actions or access a hidden menu. Here’s a general guide that may help you regain access:

Access the Hidden Service Menu:

• Turn on your printer and wait until it is in the ready state.
• On the printer's control panel, press the right arrow to navigate to the setup menu (usually depicted by a wrench icon).
• Press the OK button to enter the setup menu.
• Now, depending on your printer model and firmware version, you may need to press a specific sequence of buttons to access the hidden service menu. Typically, this involves pressing a combination of buttons in quick succession. Some common sequences include pressing the Back button four times quickly, or pressing Back, Home, Back, Back in rapid succession.

Navigate to Admin Settings:

• Once you successfully access the service menu, navigate using the arrow keys to find an option related to administration or administrative settings.
• Look for options such as "Admin Menu," "Admin Settings," or "Advanced Settings."

Reset Admin Password (if necessary):

• If the admin menu requires a password and you don’t know it, you might need to perform a factory reset again. Ensure you have any necessary configuration details handy before proceeding with another reset.

Setup Wireless Connection:

• Once you're in the admin menu, look for the option to set up a wireless connection. This is typically found under network or wireless settings.

Save Changes:

• After making any necessary changes to the wireless settings, save and exit the menus.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[pavan71]

In the setup menu, every time I press the back button, it takes me back to the previous menu. No matter how quickly I press the button. I have tried back 4 times and back, home, back, back in quick succession. It’s not getting me to the hidden admin menu 

[Raj_05]

Hi @pavan71,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support