-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Update my WiFi

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
02-20-2025 08:14 AM
Hi @yevangelist1,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding updating Wi-Fi on your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Using HP Smart App
- Download & Open HP Smart on your phone or computer.
- If you don’t have it, download it from the HP website.
- Reset the printer’s network settings:
- On the printer, press and hold the WiFi and Cancel (X) buttons for 5 seconds until the power light blinks.
- Reconnect to new WiFi:
- Open HP Smart → Click Add Printer.
- Follow the setup instructions to connect the printer to your new WiFi network.
Using WPS (If Router Supports It)
- Press and hold the WiFi button on the printer for 5 seconds until it blinks.
- Press the WPS button on your router within 2 minutes.
- The printer should connect automatically.
Manual Setup (Using Printer’s Control Panel)
- Reset Network Settings:
- Press and hold the WiFi and Cancel (X) buttons for 5 seconds.
- Use HP Smart on a phone or PC:
- Connect your phone/PC to the printer’s temporary WiFi (HP-Setup-XYZ).
- Open HP Smart → Follow the on-screen instructions to connect the printer to your new WiFi.
Print a Test Page
Once connected, try printing a Wireless Network Test Report:
- Press and hold the Information (i) button for 3 seconds.
- The printer should print a page confirming its new WiFi connection.
Let me know if you need help! 😊
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.