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Common problems for Connectivity Issues
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‎02-23-2024 12:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I came home yesterday and my printer was disconnected from wifi, I can't reconnect, every time I try, Wi-Fi gets disconnected from my router. 

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1 REPLY 1

‎02-23-2024 04:06 PM

HP Recommended

Depending on your router, one thing to try is to create a separate SSID for the 2.4Ghz channel of the router and only allow the printer to connect to that SSID. Many printers either do not have or have older 5Ghz wireless chips in them that do not function well with current 5Ghz routers. To further complicate things, 2.4Ghz devices will often connect but are not able to communicate, so it looks like you are connected when you really are not.

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