Updated Xfinity router now can no longer connect HP ENVY 4500 printer to it

[Serge5]

I updated Xfinity router now I am unable to get my printer to connect. Followed Wizard prompts and virtual guide, nothing.

[Jay_G24]

Hi @Serge5,

I'd like to help!

To assist better-

1. Are you trying to connect your printer to your home network,or public network ?
2. What is the status of the wireless light on the printer, steady or blinking?
3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let me know!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Serge5]

1, Home network

2. Blinking

3. I do not know, the router is a Gateway from Xfinity 

[Jay_G24]

On the router itself, you will find the frequency if it is 2.4 or 5Gz or you can check with your ISP.

The printer does not support the 5GHz network, could you check the frequency we are working with?

[Serge5 · Accepted solution]

Jay,

I was able to connect through the Wi-Fi Protected Setup. The router offers 2.4 and 5Gz and through pushing the button on the back of the router it must have been able to read the 2.4 signal.

All good now. 

Thank you for your assistance.

Serge5

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!