Username and Password

[Sevaught88]

I am unable to connect my printer to my Wifi because I don't have the username and password. I have tried everything to factory reset it , but I have to have that information to do a reset. Any help would be appreciated

[Max3Aj]

@Sevaught88, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If you're unable to connect your HP OfficeJet Pro 9015e to Wi-Fi and are being prompted for a username and password, it's likely asking for your Wi-Fi network credentials or possibly the Embedded Web Server (EWS) login if you're trying to access advanced settings.
 

Here’s how you can proceed:

Factory Reset Without Username/Password

To reset the printer without needing a username/password:

Access the Printer’s Control Panel:

• On the printer touchscreen, swipe down to open the dashboard.
• Tap the Setup (gear icon).

Navigate to Reset Options:

• Go to Printer Maintenance > Restore > Restore Factory Defaults.
• Confirm the reset.

Note: This will erase all settings including Wi-Fi and custom preferences.

If the printer is locked with an admin password and you can't access the reset menu, it may have been previously enrolled in HP+ or managed by an organization. In that case:

Locked Admin Settings?

• Try accessing the Embedded Web Server (EWS):
  1. Find the printer’s IP address from the touchscreen (under Wireless Settings).
  2. Enter the IP in a browser to open the EWS.
  3. If prompted for a username/password, try:
     • Username: admin
     • Password: leave blank or try the printer’s PIN (found on a sticker inside the printer or on the info sheet printed during setup).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support