Using my own ink sends printer into malfunction

[Edwardo9]

My printing on one particular job exceeded my instant ink supplies so i installed my own cartridges since when the printer hasn't worked.  The icon for 'printer not connected to HP instant ink anymore' was lit and although the wi-fi button is lit the fault identified is 'not connected to internet'.

[Kuroi_Kenshi]

Hi @Edwardo9,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure that the cartridges you installed are compatible with the HP DeskJet Plus 4120 printer:

• Compatible Cartridges:
  • HP 305 Black Original Ink Cartridge
  • HP 305 Tri-color Original Ink Cartridge
  • HP 305XL High Yield Black Original Ink Cartridge
  • HP 305XL High Yield Tri-color Original Ink Cartridge

Reconnect to Wi-Fi

• Ensure the Wi-Fi button on the printer is lit and not blinking.
• Make sure your printer is within range of your Wi-Fi router.
• Ensure there are no obstructions or electronic devices that could interfere with the Wi-Fi signal.

Reconnect Printer to Wi-Fi:

• Reset the Printer’s Network Settings:
  • Press and hold the Wireless button and the Cancel button for three seconds until the Wireless button starts blinking.
• Use HP Smart App to Reconnect:
  • Download and open the HP Smart app on your computer or mobile device.
  • Click the + sign to add a new printer.
  • Follow the on-screen instructions to reconnect your printer to the Wi-Fi network.

1. Resolve Instant Ink Notifications:
   • Log in to your HP Instant Ink account and check for any notifications or issues that need resolving.
   • Update your cartridge details if necessary.
2. Restart Printer:
   • Turn off the printer and unplug the power cord.
   • Wait for a few minutes, then plug it back in and turn it on.
3. Ensure Firmware is Up-to-Date:
   • Visit the HP Support website.
   • Enter your printer model (HP DeskJet Plus 4120) and check for firmware updates.
   • Download and install any available updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,