WIFI Reconnect

[Smcswords]

Hi - we got a new wifi router - and while our printer was working well before - it seems to be refusing to connect to wifi now - 

can anyone help??

[Asfiya03]

 @Smcswords,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please follow the below steps:

1: Restart the Printer, Router, and Computer

1. Turn off the printer, unplug it from power, and wait 30 seconds.
2. Restart your router by unplugging it from power for 30 seconds, then plugging it back in.
3. Restart your computer or mobile device.
4. Turn the printer back on and try connecting again.

2: Check Wi-Fi Network & Printer Compatibility

 Ensure the new router is broadcasting a 2.4GHz Wi-Fi signal

• HP Smart Tank 6001 only supports 2.4GHz, not 5GHz.
• Check your router settings and ensure both 2.4GHz and 5GHz networks have different names (SSIDs).

 Verify that your Wi-Fi network is not using special characters

• Avoid symbols like @, #, !, or spaces in the Wi-Fi name or password.

 Ensure the printer is within range

• Keep the printer within 10-15 feet of the router for a stable connection.

3: Reconnect Printer to Wi-Fi Using WPS (If Your Router Supports It)

1. Press and hold the Wi-Fi button (📶) on the printer for 5 seconds until it starts blinking.
2. Within 2 minutes, press the WPS button on your router.
3. Wait until the Wi-Fi light on the printer turns solid (connected).

4: Manually Reconnect the Printer Using HP Smart App

If WPS doesn’t work, manually connect via the HP Smart App:

For Windows/macOS

1. Download & open HP Smart from HP’s website.
2. Click Add Printer and follow the instructions.
3. Select "Set Up a New Printer" and follow the guided Wi-Fi setup.

For Android/iPhone

1. Open HP Smart App and tap "Set Up a New Printer".
2. Follow on-screen instructions to select the Wi-Fi network and enter the password.

[Asfiya03]

5: Reset Network Settings on the Printer

If the printer is still not connecting, reset the network settings:

1. Press & hold the Wi-Fi (📶) and Cancel (⛔) buttons together for 5 seconds until the Wi-Fi light blinks.
2. The printer will restart and reset its Wi-Fi settings.
3. Try connecting again via HP Smart App or WPS.

6: Assign a Static IP Address (Advanced Troubleshooting)

If the printer connects but later disconnects:

Print a Network Configuration Page:

• Press and hold the Information (🛈) button until a page prints.
• Look for the Current IP Address.

Access the Printer’s Web Interface:

• Open a web browser and enter the IP Address from the config page (e.g., http://192.168.1.100).
• Go to Network > Wireless and set a Manual (Static) IP Address.
• Click Apply & Restart.

Update Firmware & Router Settings

Check for a Printer Firmware Update

• Go to HP Support > Enter your model > Check for firmware updates.
• Install any available updates via USB or HP Smart App.

Ensure Router Security Settings Are Compatible

• Use WPA2-Personal encryption (not WPA3).
• Disable MAC Address Filtering (or add the printer’s MAC address).

I hope this helps.

Take care and have a good day.

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Asfiya03

HP Support