WIFI

[Lagoas]

HP Envy 6032e

Already tried everything, it´s just not possible to connect the printer to a new wifi network. I checked not to br a 5g, i tried with 2 different pcs and an android phone. It simply does not work.

I give up

[A_Gayathri]

Hi @Lagoas,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6032e isn't connecting to your new Wi-Fi network. Let's try some additional troubleshooting steps to address the issue:
 

1. Reset Network Settings on the Printer

• Step 1: Press and hold the Wi-Fi button and the Cancel button on the printer at the same time until the Power button starts flashing.
• Step 2: The printer's network settings will be reset, and it should enter Wi-Fi setup mode.

2. Reconfigure the Printer Using HP Smart

• Step 1: Ensure your computer or smartphone is connected to the same 2.4 GHz Wi-Fi network.
• Step 2: Open the HP Smart app on your PC or smartphone. If you don’t have it, download it from the Microsoft Store (for PC) or Google Play Store (for Android).
• Step 3: In the HP Smart app, click Set up a new printer. The app should detect the printer and guide you through the steps.

3. Check for Printer Firmware Updates Update the firmware on an HP printer

• Step 1: While in HP Smart, check if there is a firmware update available for your printer. Sometimes connectivity issues are resolved by updating to the latest version.

4. Router Settings Check

• Step 1: Make sure the 2.4 GHz network is enabled on your router. Some modern routers have both 2.4 GHz and 5 GHz merged, but splitting them into separate SSIDs may help.
• Step 2: Disable any MAC filtering or AP isolation settings that may prevent the printer from accessing the network.

5. Try Wi-Fi Direct

• Step 1: Enable Wi-Fi Direct on the printer by pressing the Wi-Fi Direct button on the printer (check the manual for exact steps).
• Step 2: Connect your PC or phone directly to the printer via Wi-Fi Direct and see if you can print that way. This can help determine if the printer’s Wi-Fi hardware is functioning.

6. Manual IP Address

• Step 1: You can try assigning a static IP address to your printer. Access your router settings, locate the list of connected devices, and find your printer.
• Step 2: Set a reserved IP address for the printer and use that IP during the setup process in the HP Smart app.

Refer to this document: HP ENVY 6032e All-in-One Printer User manual

Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)

 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.