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‎12-01-2021 01:52 PM - last edited on ‎12-01-2021 01:54 PM by

HP Recommended
Product: HP Color Jet Pro MFP M281fdw

Our printer was not working when connected to a power strip.  So, we connected directly to the outlet and it works.  We replaced the power strip and it still is not working.  So, we decided to replace the power cord.  Called HP Parts. The women (from outside the US) gave us a part number and said we had to place the order from HP Parts.  She could not do - we had to place the order.  We placed the order and the part showed up and it does not fit a US outlet.  Contacted HP to return the power cord.  This was the email that we received.  

 

WORST CUSTOMER EXPERIENCE.  Will be posting to LinkedIn and Twitter.

[content removed]

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4 REPLIES 4

‎12-02-2021 04:53 AM

HP Recommended

Hi @ddaniels10,

 

I'd like to help!

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎12-03-2021 06:11 AM

HP Recommended

Look forward to hearing from you to help resolve my issue.

 

 

1 person found this reply helpful
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‎12-03-2021 06:30 AM

HP Recommended

My issue was solved 

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‎12-05-2021 09:55 AM

HP Recommended

I have sent you a private message, please respond to the message with the requested information.

 

Let me know!

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