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Common problems for Connectivity Issues
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HP Recommended
HP DeskJet 2620 All-in-One Printer
Microsoft Windows 10 (64-bit)

"We couldn’t add your printer automatically" just as it register printer sets up hp site

5 REPLIES 5
HP Recommended

Hi @q-42,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

Run HPPSdr.exe from the download location on your computer.

Once HP Print and Scan Doctor opens, click Start, and then select your printer.

If your printer in not in the list, turn it off and on, and then click Retry.

If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

If a screen prompts you to turn on printer updates, click Yes.

If a screen prompts you to make your printer the default printer, click Yes.

Try to print.

Assign manual IP address and that should fix the issue.

Press the Wireless button and Information button at the same time to print the network configuration page.

 

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

Update the firmware 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

I have set and connected to my network and laptop this is between servers & software i just needed ink so can't print the code on the part of the setup. 

HP Recommended

Hi @q-42,

 

Where are you trying to add a printer? Could you elaborate more?

 

Are you trying to enroll in the instant ink program? 

From where you want to order the ink from?

Nal_NR-Moderator
I am an HP Employee

HP Recommended

YeS tbe last stageof intant ink enrollment it failed to find automatically 

HP Recommended

Hi @q-42 ,

 

Kindly share the screenshots of the errors you are getting if you are trying to enroll in the instant ink program.

 

Meanwhile, refer to this document and see if that helps. 

 

Keep me posted

Nal_NR-Moderator
I am an HP Employee

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