Web services hp+

[Gunti1]

I bought a deskjet 4130 with the promotion of cashback and 6 month inkjet in 1 week from buy,  while i was doing setup hp smart won't work, i tried everything listed by hp, i changed dns, rebooted the modem, installed the newest firmware i tried to change the connection to another modem or even the connection of the phone but web services just wont work and im upset because im losing the promotion in a few days so i will take the printer back and buy another one.

[Raj_05]

Hi @Gunti1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your frustration with the HP Smart setup not working on your DeskJet 4130 printer, especially when you have a cashback promotion and a 6-month inkjet promotion. Here are some steps you can try to resolve the issue.

Check Your Wi-Fi Connection:

• Make sure your printer is connected to the same Wi-Fi network as your computer or mobile device.

Restart Your Printer:

• Turn off your printer, wait a few seconds, and then turn it back on. Sometimes a simple restart can help resolve connectivity issues.

Update HP Smart App:

• Ensure that you have the latest version of the HP Smart app installed on your mobile device or computer.

Check Firewall and Security Software:

• If you have firewall or security software on your computer, it might be blocking the connection. Temporarily disable it and see if the setup works.

Factory Reset the Printer:

• As a last resort, you can try performing a factory reset on your printer. Be aware that this will erase all printer settings, so you may need to set it up again from scratch.

Remember to be patient and persistent when troubleshooting such issues. Technical problems can be frustrating, but with the right steps and possibly the help of HP support, you should be able to resolve the HP Smart setup issue and still benefit from your promotions.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support