• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-25-2022 04:25 PM

HP Recommended
Product: HP Officejet Pro 8625 e-All-in-One Printer
Operating System: Microsoft Windows 11

What do I do about "NET::ERR_CERT_AUTHORITY_INVALID" when going to the printer's EWS?

1 person had the same question
5 REPLIES 5

‎02-07-2022 07:13 AM

HP Recommended

@RCP45

 

Welcome to the HP Support Community.

 

Does it happen with all browsers?

 

Let us know 🙂

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!


I am an HP Employee

Was this reply helpful? Yes No

‎02-07-2022 08:59 AM

HP Recommended

Microsoft Edge says:

  • This website doesn't have a valid certificate. The information sent to and from it is not secure and can be intercepted by an attacker or seen by others. There's a risk to your personal data when sending or receiving information from this site.

  • If possible, contact the website owner to request that their site protect its data with a secure connection.

 

Firefox says:

  • This website does not supply ownership information.
Was this reply helpful? Yes No

‎02-11-2022 04:50 AM

HP Recommended

Can you try on a different device as this looks like a antivirus issue.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎02-17-2022 01:01 PM - edited ‎02-17-2022 01:10 PM

HP Recommended

Same thing from another device (smart phone).

 

BUT, it seems the printer has a self-signed certificate which WILL cause this problem. A helpful answer would tell me how to get a better certificate.

Was this reply helpful? Yes No

‎02-19-2022 12:35 AM

HP Recommended

Let's reset the network settings on the Printer:

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup. 2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored. 3. Touch OK. 4. Print the network configuration page and verify that the network settings have been reset

 

Once done, connect it to the Wi-Fi and check if the same happens.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.