• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎06-12-2021 01:33 AM

HP Recommended
Product: Example: Pavilion dv6101TU Notebook XC3892
Operating System: Microsoft Windows XP

Can anyone please tell me please what do I install on my computer to replace Adobe Flash Player. My Photosmart Wireless B110 series printer won't work. The message I am getting from the Solution Centre is to install the latest version of Adobe Flash Playerbut that no longer exists. My operating System Is Microsoft Windows XP and I am using Internet Explorer. Not sure if Lightspark is the right one? Any advice greatly appreciated

Category:
1 REPLY 1

‎06-15-2021 04:34 AM

HP Recommended

@Marg50, Welcome to the HP Support Community!

 

I understand you are not able to install the printer on your computer.

 

Win XP is not supported anymore, you will have to update it to any later version of Windows OS.

 

HP Solution Center does not work when Flash software is not active on your system. Because Flash is no longer supported by the industry, HP Solution Center is also no longer supported.

 

Install the built-in print driver to continue printing. For more information, go to Installing and Using the Windows Built-in Print Driver.

 

For more info on this issue, kindly refer to - HP Solution Center doesn't open

 

I hope that answers your concern adequately. Let me know! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.