What is the password for a printer they keep asking me for

[Blodymary]

What is the password for the printer I am getting asked for

[Max3Aj]

@Blodymary, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If your HP ENVY 6020e printer is asking for a password, it’s likely related to one of the following:

Wi-Fi Direct Password

If you're trying to connect a device directly to the printer using Wi-Fi Direct, the printer will ask for a password.

To find the Wi-Fi Direct password:

Print the Information Page:

• Press and hold the Information (i) button on the printer until all buttons light up.
• Then press the Information (i) and Cancel (X) buttons together.
• This will print a Network Configuration Page or Information Sheet.

Look for the Wi-Fi Direct section on the printout. The password will be listed there.
 

Wireless Network Password

If you're connecting the printer to your home Wi-Fi, it will ask for your Wi-Fi network password (the same one you use to connect your phone or laptop to Wi-Fi).

• This password is set by you or your internet provider. If you’re unsure, check the label on your router or contact your ISP.

HP Smart App Account Login

If you're using the HP Smart app, it may prompt you to sign in with your HP account. 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support