When I print from my cell phone it only prints in black and white and doesn't give me the option to

[YayaHenao5]

When I print from my cell phone it only prints in black and white and doesn't give me the option to change it to color.

[A_Gayathri]

Hi @YayaHenao5,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2622 All-in-One Printer only prints in black and white from your cell phone, and you don't see the option to print in color, this could be due to the print settings or app limitations. 

Here are a few steps to troubleshoot:
 

• Check the Printer Settings in the App: If you're using the HP Smart app or any other printing app, look for an option to adjust the print settings. There should be a section for selecting color or black & white printing. Sometimes this option is under "More Settings" or "Print Quality."
• Check the Print Preview Screen: When you go to print from your phone, before confirming the print job, check the preview screen. Some devices will have a "Color Options" or "Grayscale" toggle here. Ensure it's set to color.
• Update the App: Ensure that the HP Smart app or any printing app you're using is updated to the latest version. An outdated app may not show all the options.
• Reinstall the App: Try uninstalling and reinstalling the app. This can sometimes resolve missing options or features.
• Check Printer Defaults: On your phone, go to your device's printer settings (in "Settings" > "Connected Devices" > "Printing" or something similar) and make sure the DeskJet 2622 is not set to default print in black & white.

Refer to this document: HP DeskJet 2622 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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