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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-11-2025 11:00 AM

HP Recommended

When I try to print, I get "printer could not connect to Web Services".  This is a recent occurrence.

How can I fix this? 

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1 person had the same question
1 REPLY 1

‎08-13-2025 06:12 AM

HP Recommended

Hi @Will1945 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for sharing the issue — I understand how frustrating it is when you're suddenly unable to print due to a “Printer could not connect to Web Services” error. This can happen even if everything else seems connected properly. Let's work through some reliable steps to fix it.

Step-by-Step Fix for “Printer Could Not Connect to Web Services”

1. Restart All Devices

  • Power off your printer, router, and PC.
  • Wait 30 seconds, then restart the router first, followed by the printer and PC.
  • This resets the network handshake and often resolves temporary glitches.

 

2. Check Internet Connection

  • Ensure your printer is connected to Wi-Fi—not USB.
  • Confirm the printer and PC are on the same network band (2.4 GHz or 5 GHz).
  • Avoid guest networks or VPNs.

 

3. Enable Web Services via Embedded Web Server (EWS)

  • Print a Network Configuration Page from the printer’s control panel.
  • Find the printer’s IP address (e.g., 192.168.1.5).
  • Enter it into your browser to open the Embedded Web Server.
  • Go to Web Services tab and click Enable Web Services.

Watch HP’s official video walkthrough

 

4. Update Printer Firmware

  • Visit HP’s support site.
  • Enter your printer model and download the latest firmware update.
  • Install it via USB or HP Smart app (if available).

 

5. Check Proxy Settings

  • In the EWS, go to Web Services > Proxy Settings.
  • If your network uses a proxy, enter the correct details.
  • If unsure, leave proxy settings blank.

 

6. Factory Reset the Printer (Last Resort)

  • On the printer control panel:
    • Go to Settings > Printer Maintenance > Restore > Restore Factory Defaults
  • Reconnect to Wi-Fi and re-enable Web Services.

 

If the issue persists, HP may need to re-register your printer or reset its Web Services profile. 

 

Would you like help accessing your printer’s EWS or checking for firmware updates?

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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