When I try to scan and email document to my desktop I get error that web services are not available

[Terrybob514]

HP  ENVY 7640 Printer - When I try to scan and email the document to my desktop wirelessly I get the following error message:

"The printer could not connect to Web Services.  The server might be busy or temporarily unavailable"

[Sneha_01 · Accepted solution]

Hi @Terrybob514 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 7640 printer is having trouble connecting to Web Services, which is preventing you from using the scan-to-email feature. The error message indicates that the printer is unable to connect to HP's cloud-based services, which are required for email scanning. This issue can occur for several reasons, such as network problems, server issues, or incorrect settings on the printer.

Here’s a step-by-step guide to troubleshoot and fix this issue:

1. Check Printer’s Network Connection

Since the printer needs an internet connection to use Web Services, ensure that the printer is connected to the correct Wi-Fi network and has access to the internet.

Steps:

• Check the Wi-Fi Connection:
  • From the printer’s control panel, go to Setup or Network.
  • Look for Wireless Settings or Network Status to ensure that the printer is connected to the correct Wi-Fi network.
  • You can also print a Wireless Test Report from the printer’s control panel to confirm the connection.
• Test the Internet Connection:
  • If the printer is connected to Wi-Fi, but you’re still having issues, check if other devices (e.g., your phone or laptop) can access the internet using the same Wi-Fi network.
  • If there’s an issue with your Wi-Fi or internet connection, reset your router or move the printer closer to the router to improve the signal.

2. Restart the Printer and Router

Sometimes, a simple restart can resolve network issues.

Steps:

• Restart the Printer:
  • Turn off the printer, wait for 10-20 seconds, then turn it back on.
• Restart the Router:
  • Unplug your router, wait for about 30 seconds, and plug it back in. Wait for the router to fully restart and reconnect to the internet.

3. Ensure Web Services Are Enabled

HP Web Services must be enabled on the printer for it to scan and email documents. If Web Services are not enabled or have been disabled for some reason, you will need to re-enable them.

Steps to Enable Web Services:On the printer’s control panel, go to Setup > Network > Web Services.

• Select Web Services Setup.
• Follow the on-screen instructions to enable Web Services. You might need to agree to the terms and conditions, and the printer will print an Information Page with the printer’s email address for scanning to email.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Terrybob514]

Thank-you Rachel571 for your help.  I rebooted the web service, and it worked.