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‎07-27-2023 08:15 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3835 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

About a week ago the media company fixed a fiber cable in my house and there is also a TP-Link M5 to enlarge the distance of the internet signal since then i get this non-conectivity issue.

There is a steady signal of wifi shown on the printer . It is connected to the correct network name .

I tried to reset the computer , router and printer but to no avail.

I'm out of ideas on how to syncronize the computer with the prinetr.

I'll appreciate any help.

 

Best Regards,

Golan

Category:
1 REPLY 1

‎07-31-2023 07:43 PM

HP Recommended

Hi @GOLW21,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update the Firmware 

 

Perform the steps from this document here and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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