Where can I find a phone # for HP support? I need a WPS pin for my printer/

[taylor4887]

I need a support phone number. I cannot find it. I am unable to retrieve my WPS Pin. Some how my printer updated and now it is configured with a gateway address that cannot be accessed.

[zoey7886]

@taylor4887, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding WPS pin! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To retrieve the WPS PIN for your HP OfficeJet 5255 All-in-One Printer and troubleshoot issues with the gateway address, follow these steps:

Access Printer Control Panel:

• On the printer control panel, press the Wireless button.
• Using the buttons on the right, scroll to and select Wireless Settings.
• Select Wi-Fi Protected Setup.

Select PIN Method:

• When prompted, select PIN Method.
• The WPS PIN will appear on the printer display.

Resolving Gateway Address Issues:

Verify Network Configuration:

• Ensure the printer is connected to the correct network. You can do this from the Network and Dial-up Connections in Windows settings.

Reset Network Settings:

• If you have issues accessing the gateway, resetting network settings might help.
• On the printer control panel, press the Wireless button, then scroll to Wireless Settings.
• Select Restore Default, then Yes to restore network settings to default.

Reconfigure Wireless Setup:

• Use the Wi-Fi Protected Setup (WPS) button on your wireless router to establish a connection.
• On the printer control panel, go to Wireless Settings and select Wi-Fi Protected Setup.
• Follow the onscreen instructions to reconnect the printer to the network using the Push Button Method or the PIN Method.  

I hope this helps!

Take care, and have an amazing day!  

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Regards,