Why do I have 2 HP LaserJet wireless printer/scanner/copier (MFP M28w)?

[JustAnHPuser]

I was trying to troubleshoot why my HP LaserJet MFP M28w can't print, apparently because it is offline, but mysteriously, it *can* scan (posted here: https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/HP-LaserJet-MFP-M28-can-scan-but-...).

I found relevant troubleshooting executables here: https://support.hp.com/ca-en/product/hp-laserjet-pro-mfp-m28-m31-series/16647082   In particular, the 2nd of the 3 downloads is entitled "Printer offline message". I ran it as administrator, and the first step is to choose a product. It found *two* devices corresponding to my LaserJet MFP M28w:

    NPIC767D2 HP LaserJet MFP M28w)
    192.168.1.102

    HP LaserJet MFP M28-M31 (NET)
    192.168.1.101

Why do I have two devices?  Which one is the one to choose?

I am using Wi-Fi Direct. Or so I thought.

[Raj_05]

Hi @JustAnHPuser,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 
 

[JustAnHPuser]

Hi, Alden4,

Thank you for your assistance. I just sent the following to you by private message:

Model Name
Product No.
Serial No.

However, the problem just got amplified. The number of HP LaserJet MFP M28w devices have multiplied after the HP Printer and Scan Doctor updated its drivers:

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/Updated-HP-Printer-and-Scan-Docto...

[JustAnHPuser]

I should add that the almost half-dozen MFP devices only seem to show up in the "HP Print and Scan Doctor".  Windows only lists the two devices that were present before the "HP Print and Scan Doctor". updated drivers and required a reboot.

[Raj_05]

Hi @JustAnHPuser,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support