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Common problems for Connectivity Issues
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Locked

‎06-12-2024 01:56 PM

HP Recommended
Product: HP LaserJet Pro M118dw

1. Why does my HP LaserJet Pro M118dw keep going offline after a few hours?
The printer used to stay online indefinitely.
This is regarding wireless printing.
My other HP printer does not go offline, and all other devices do not go offline.
There is no Wi-Fi error.
The HP Smart application is not helpful in troubleshooting

2. Why does my LaserJet Pro M118dw show up on my router as being manufactured by Chongqing Fugui Electronics Co. Ltd?

Steps:
Restarted cable modem and EERO router.
Removed printer object from printer list.
Uninstalled HP driver application from Programs and Features.
Restarted PC and printer.
Manually downgraded firmware from 20220414 to 20211215.
(Note that I cannot currently fine the 20220414 firmware on the HP website).
Restarted printer.
06/12/2024 Installed new printer driver from HP.
Restarted PC and printer.
06/12/2024 01:24 AM - Printer On
06/12/2024 09:00 AM - Still on next morning - lasted 7.5 hours
06/12/2024 10:00 AM - Offline again - lasted 8.5 hours
06/12/2024 12:00 PM – Next, I am focusing on my EERO router configuration with respect to this printer.
HP Print and Scan Doctor 5.7.4 - Today, I have set this application to automatically install printer updates.
HP Print and Scan Doctor 5.7.4 - After updating Scan Doctor to 5.7.4, it installed firmware datecode 20220414 again.

Printer Model - HP LaserJet Pro M118dw
Product No. - 4PA39A
Purchased from Amazon
Purchase Date - 02/24/2021

mrh
1 person had the same question
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