Why does my desktop tell me my printer is not online when the wifi blue light is on?

[Smr24]

HP 7255e: why does my desktop tell me my printer is not online but my printer wifi blue button is on.

[Nal_NR]

Hi @Smr24,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the connectivity. 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

If your HP 7255e printer's Wi-Fi light is on (indicating that it's connected to the network), but your desktop is telling you that the printer is offline, it could be due to several factors, including network issues, incorrect settings, or driver problems. Here are some steps you can take to troubleshoot this issue:

1. Check the Printer’s Network Connection:

• Confirm Network Connection:
  • On the printer's control panel, go to Network Settings or Wireless Settings.
  • Ensure that the printer is connected to the correct Wi-Fi network (the same network that your desktop is connected to).
  • Print a Network Configuration Report from the printer's settings. This report will show you the printer's IP address and its connection status.

2. Restart the Devices:

Restart the Printer:

• Turn off the printer, wait for about 30 seconds, and then turn it back on.

Restart the Router:

• Power off your Wi-Fi router, wait for about 30 seconds and then power it back on.

Restart the Desktop:

• Reboot your desktop computer after the printer and router have restarted.

3. Check the Printer Status on the Desktop:

Windows:

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Find your HP 7255e printer in the list, click on it, and ensure that it is set as the Default Printer.
3. If it shows as Offline, right-click on the printer and select Use Printer Online.

Mac:

1. Go to System Preferences > Printers & Scanners.
2. Select your HP 7255e printer and make sure it's not paused or offline.
3. If needed, remove the printer and re-add it.

4. Check the Printer’s IP Address:

Verify the IP Address:

• Compare the IP address shown on the printer's Network Configuration Report with the one listed in your computer's printer settings.
• If they don't match, you might need to update the printer’s IP address in your desktop’s printer settings.

Update Printer IP:

• Go to Control Panel > Devices and Printers (on Windows).
• Right-click on your printer, select Printer Properties, and go to the Ports tab.
• Select the current port and click on Configure Port. Update it with the correct IP address.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

[Nal_NR]

Hi @Smr24,

Please find the remaining steps below.

5. Reinstall the Printer Driver:

• Uninstall and Reinstall:
  • If the problem persists, uninstall the printer from your desktop, and then reinstall it using the latest drivers from the HP Support website.

6. Check for Firewall/Security Software Issues:

• Disable Security Temporarily:
  • Sometimes, firewall or antivirus software can block the printer’s connection. Temporarily disable any firewall or antivirus software on your desktop to see if it resolves the issue.
  • If it does, you may need to adjust the firewall settings to allow the printer to communicate with your desktop.

7. Ensure No Multiple Printer Instances Exist:

• Remove Duplicate Entries:
  • If there are multiple instances of the printer listed in Printers & Scanners, remove the duplicates. Keep only the one that corresponds to the correct connection (usually the one with a valid IP address).

8. Try a Manual IP Address:

• Assign a Static IP:
  • If the problem continues, consider assigning a static IP address to your printer through your router’s settings. This can help avoid IP conflicts and ensure that the printer is always accessible.

These steps should help resolve the issue of your desktop not recognizing the HP 7255e printer as online. If the issue persists after trying these steps, let's try a semi-full reset as a last resort. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”