Why is my hp envy 6458e connected to wifi but not connected to the internet

[sbarlow1012]

My printer hp envy 6458e won’t print. Says I’m not connected to the internet but also shows I’m connected to wifi with excellent signal. Please help 

[Dragon-Fur]

@sbarlow1012 

Welcome to the HP Community --

"Why"

The printer uses Web Services to connect the printer to the Internet.

Your Wi-Fi Connection connects your devices to your local network and router.

The router connects your network to the Internet using your Internet Service Provider (ISP).

In the case of not having your own provider, you might connect to the Internet using a free service - Google DNS.

Open

User Guide

Topic > Web Services - Starting on Page 77

Mobile Print – HP Smart - Why is the printer offline or not showing up in HP Smart?

Checkpoints

• For example:  Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.
• Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.
• Make sure the computer or mobile device is connected to a local or cellular network with internet access.
• Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
• Sign into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
• Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.
• Make sure the version of HP Smart is the latest version of the app – all devices where the app is installed must be running the latest version of the app for that platform / device type.

================== =====================

Web Services

Web Services is used to connect the printer to the Internet in general with the added "bonus" of having to connect to HP Services at the end of that journey.  Web Services then recognizes the printer and hands it to whatever service is "next".  For example, Web Services might hand your printer to ePrint, Instant Ink, or certain Cloud services.

Troubleshooting Web Services - Start here

HP printers - Cannot connect to Web Services

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Note:  Web Services controls in EWS are printer model dependent

Example – EWS – Web Services

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Web Services > Web Services Settings > Summary

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 6458e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"