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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Hi @Gill1-6, thanks for posting. Sorry to hear your printer is offline or won't connect.
A flashing blue Wi-Fi light means the printer is not connected to (or is still looking for) the network. On the iPad, install the HP app, keep Bluetooth and Location on, and stay close to the router during setup. If the iPad still can't find it, please tell us the exact printer model.
This usually happens after a router change, a Wi-Fi password change, or when the printer and computer end up on different networks.
- Restart the router, the printer and the computer.
- Make sure the printer and the computer are on the same network (most HP printers need the 2.4 GHz band).
- Restore the printer's network settings (Wireless menu or Wi-Fi + Cancel buttons for 5 seconds, depending on the model).
- Reconnect it with the HP Smart app: https://123.hp.com
- On Windows, run HP Smart > Diagnose & Fix or HP Print and Scan Doctor.
If it still won't connect, please share any error shown in HP Smart. Let me know how it goes!
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