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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Wi-fi direct error

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11-06-2022
12:12 AM
- last edited on
11-06-2022
02:55 PM
by
RodrigoB
Yesterday I bought the printer I had no problems working with it, but at one point it started printing a page with printer information, and after a while the internet connection was lost.
Serial numver: [personal info removed]
11-16-2022 04:33 AM
Hi @Angelpavlov,
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.
I see that you are facing issues with connecting your HP All-In-One Printer to your wi-fi network.
Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.
Step 1: Restore the printer to its network defaults.
Press and hold the Wireless button and the Cancel button (X) from the printer control panel together for three seconds
Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method.
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.
You may also refer to this document link: https://support.hp.com/nz-en/document/ish_1736500-1626554-16
Let me know if this helps and have a good day.
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