Wi fi was upgraded and printer can't find network

[tracy357]

I have a HP OfficeJet Pro 8035e All-in-One Printer.  We upgraded our wifi to 5GHZ recently.  Now, I can't even get the printer to find the network.  I've unplugged the router and reset the network settings on my printer.  I type in the network name and it can't find it. 

[Max3Aj · Accepted solution]

Hi @tracy357, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Your HP OfficeJet Pro 8035e only supports 2.4GHz Wi-Fi, which is why it can't detect your new 5GHz-only network. Here are a few solutions:

1. Enable 2.4GHz on Your Router

Most routers support both 2.4GHz and 5GHz. Check your router settings and enable 2.4GHz Wi-Fi if it's disabled.

2. Use a Dual-Band SSID

• Some routers combine 2.4GHz and 5GHz under one name (SSID). Try renaming them separately (e.g., "MyWiFi-2.4GHz" and "MyWiFi-5GHz").
• Connect the printer to MyWiFi-2.4GHz.

3. Use HP Smart App (if another device is connected)

• Install HP Smart App on a smartphone or PC.
• Use it to manually connect your printer to the 2.4GHz network.

4. Connect via Ethernet or USB

If Wi-Fi is unavailable, you can connect the printer via Ethernet (wired) or USB to your computer and enable Wi-Fi Direct for wireless printing.

You may refer to this document: HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support