• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎04-04-2023 12:45 PM

HP Recommended
Product: Envy 6000 Series
Operating System: iOS

When I first got this printer it connected to my WiFi almost immediately and I had no issues.  However, when I took the printer away on vacation I couldn’t connect to the wi-if in Florida.  I wasn’t too concerned as I could use the Direct Network.  However, now I am home and I cannot connect to my home wi-fi again.  Thus, I cannot use the Smart App.  Smart App cannot find the printer.  What am I missing here?  The printer does not have a setup panel; just the on/off button on the back.  Any help would be appreciated.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2023 06:37 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please reset the wireless and then use HP Smart app to setup and connect to the new network.

 

These resources will be useful:

Reset wireless

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
2 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎04-05-2023 06:37 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please reset the wireless and then use HP Smart app to setup and connect to the new network.

 

These resources will be useful:

Reset wireless

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
2 people found this reply helpful
Was this reply helpful? Yes No

‎04-05-2023 09:13 AM

HP Recommended

Thank you for your quick response!  In all honesty, I never noticed that button so I never attempted to use it.  The documentation that was printed out did not mention or show that little button.  Your video links were helpful.  My printer is up and running on my home wi-fi thanks to you Greenturtle!

Was this reply helpful? Yes No

‎04-05-2023 11:56 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.