WiFi Connection

[Rosensweet1]

Bought a new Leovo laptop.  Wireless to my Officejet Pro 8025e.  It will print off the screen but will not scan.  Says not connected.

[Jerry_57]

Hi @Rosensweet1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your new Lenovo laptop is able to print but not scan wirelessly from your HP OfficeJet Pro 8025e; it might be due to network or driver issues. Here are some steps you can follow to resolve the scanning issue:
 

Ensure Printer and Network Compatibility:
 

• Make sure your printer is connected to the same wireless network as your laptop.
• Confirm that the wireless signal on the printer is stable and strong (the wireless light on the printer should be solid blue).

Update Printer Drivers and Software:
 

• Visit the HP Software and Driver Downloads page.
• Enter your printer model (OfficeJet Pro 8025e) and download the latest drivers and software for your operating system.
• Ensure that you have the full feature software installed, as it includes all necessary drivers for scanning.

Firewall Settings:
 

• Sometimes, firewall settings may prevent the scanner from working correctly.
• You can temporarily disable the firewall and attempt to scan. Remember to enable it again after testing.
• Consider configuring your firewall to allow HP software through its settings.

Check Network Connectivity:
 

• Verify that both your laptop and printer are on the same network.
• Restart your router, printer, and laptop to refresh the network connection.

Scanner Software:
 

• Ensure you are using the correct scanner software on your laptop. The HP Smart app is commonly used, which can be downloaded from the Microsoft Store.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support

[Rosensweet1]

Tried all that and more.  I am taking it to Staples this week.  Software won't recognize my printer and it is only  3 or 4 years old.  Staples said they can fix it.  Thanks for the help.

[Jerry_57]

Hi @Rosensweet1,

Thank you for your response.

Glad you’ve found a path forward—hope Staples gets your printer back in tune 
quickly.


Regards
Jerry_57
HP Support