WiFi SetUp issues

[Olya_Mauti]

Hi Community!

I've been using an HP ENVY 5530 printer since 2015 and have been pretty much satisfied with the printing quality and the way it functioned.  I've changed my interned provider and a modem 2 years ago and since then I haven't yet figured out how to make the printer work wireless. 

I used a Wi-Fi protected setup and both options via WPS pin and pressing the button on the router did not work. In fact, it seemed to have messed up my router settings so much that one of the computers in the house could not get connected to it until I had eventually rebooted it.  When I print the report, it says that there is an obstacle to go wireless and that I need to add the printer's MAC address in the list. I did that by  it didn't seem to be of help.

Any chance someone might face the same issues or is there something I'm doing completely wrong?

[Irfan_06]

Hi @Olya_Mauti,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support