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Common problems for Connectivity Issues
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‎07-11-2024 12:22 PM

HP Recommended

Printer connected to WiFi but not printing 

Category:
1 REPLY 1

‎07-13-2024 01:52 PM

HP Recommended

Hi @Barratt123,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your printer is connected to Wi-Fi but not printing, try the following steps:

Step 1: Check Printer Status

  1. Print a Test Page: On your printer’s control panel, look for an option to print a test page. This can confirm if the printer is functioning correctly.

Step 2: Restart Devices

  1. Restart the Printer: Turn off the printer, wait for about 10 seconds, and then turn it back on.
  2. Restart the Router: Unplug your router for about 30 seconds, then plug it back in to reset the connection.

Step 3: Check Printer Queue

  1. Check the Print Queue: On your computer, go to Devices and Printers (Windows) or Printers & Scanners (Mac) and check if there are any stalled print jobs. Cancel any stuck jobs and try printing again.

Step 4: Reconnect to Wi-Fi

  1. Reconfirm Wi-Fi Connection: Make sure your printer is still connected to the correct Wi-Fi network. You may need to reconnect it using the control panel or HP Smart app.

Step 5: Update Printer Drivers

  1. Update Drivers: Ensure that your printer drivers are up to date. You can download the latest drivers from the HP website or use the HP Smart app.

Step 6: Set as Default Printer

  1. Set Default Printer: Make sure your printer is set as the default printer on your computer. Go to Devices and Printers (Windows) or Printers & Scanners (Mac) and set it as default.

Step 7: Use HP Print and Scan Doctor (Windows)

  1. Download HP Print and Scan Doctor: If you're using Windows, download the HP Print and Scan Doctor tool to diagnose and fix printing issues automatically.

Step 8: Check Firewall/Antivirus Settings

  1. Check Security Software: Sometimes, firewall or antivirus settings can block printing. Temporarily disable them and see if printing works.

Step 9: Reinstall the Printer

  1. Remove and Reinstall: As a last resort, remove the printer from your computer and then add it again.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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