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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-08-2025 05:59 AM

HP Recommended

IT

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1 REPLY 1

‎07-09-2025 06:56 AM

HP Recommended

Hi @Relquelmi 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for flagging this—Wi-Fi Direct can be super handy, but when it refuses to connect, it’s definitely a headache. Let’s walk through a few key details together so we can pinpoint what’s going wrong and get things working again.

 

🔍 A Few Quick Questions to Help Diagnose

  • Printer Model: Could you confirm the exact model of your HP printer?
  • Device You're Connecting From: Are you trying to connect via a phone, tablet, or computer? And what operating system is it running?
  • Wi-Fi Direct Status: Is the Wi-Fi Direct icon on the printer solid, blinking, or off?
  • Error Messages: Do you see any specific error or connection failure messages?
  • Distance Between Devices: Are the printer and device close to each other? Wi-Fi Direct works best within a few meters.
  • Have You Tried a Power Reset? Sometimes a simple restart of the printer and device can clear up connection glitches.

 

Once I have those details, I’ll guide you step by step to get Wi-Fi Direct working smoothly again. We’ll get this sorted—I’ve got your back! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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