WiFi not connecting

[Julesreevo]

Hi I have an hp inkjet 2700 e, it has worked fine , connected to WiFi no problem and all of a sudden if will not connect. I have tried all recommended diagnostics, including turning off my router and re-adding  the printer. I even brought the printer next to the router ! but the blue light just keeps flashing , can anyone help please 

[Deep_World]

Hi  @Julesreevo 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 I understand that your HP DeskJet 2700e was working correctly over Wi-Fi, but the blue wireless light has suddenly started flashing. I appreciate the troubleshooting you have already completed.

Kindly confirm the below details ;

• Are you using the HP app on a computer or mobile device?
• Does the HP app detect the printer?
• Was the Wi-Fi name, password, router, or internet provider changed recently?
• Are there any other lights or error icons showing?

Kindly try the following steps and confirm : 

1. Turn off the printer and router, and disconnect their power cables for approximately 60 seconds.
2. Reconnect the router first, allow it to start fully, and then turn on the printer.
3. Press and hold the Wireless and Cancel buttons on the printer for about three seconds.
4. Open the HP app, select Add Printer, and complete the wireless setup.
5. Ensure your device is connected to the main home Wi-Fi network, with Bluetooth and location permissions enabled during setup.
6. If available, try setting up the printer from another computer or mobile device.

You may also refer to the official HP DeskJet 2700 and 2700e wireless setup guide for detailed instructions. 
 

The flashing blue light indicates that the printer’s wireless function is active, but the printer has not yet connected to the router. After a successful connection, the blue wireless light should remain solid.

I hope this helps. 

[Julesreevo]

Thank you for reaching out.

i have tried to connect with my iPhone & iPad. 
it detects the printer ok but cannot connect to WiFi. Nothing has changed with regard to internet provider etc.  

No other lights or error messages are showing, just blue WiFi is flashing.

i re-tried again today to no avail!
thanks

[Deep_World]

Hi @Julesreevo,
 

Thank you for confirming that the printer is detected on your iPhone and iPad, but still will not connect to your Wi-Fi network. Since the Wi-Fi settings and router have not changed, and the blue wireless light continues to flash, the printer's wireless connection settings may need to be reset and configured again.

Kindly try these steps and confirm :

1. Make sure the printer is powered on.
2. Press and hold the Wireless and Cancel buttons together for about 5 seconds until the wireless light starts blinking rapidly.
3. Open the HP app on your iPhone or iPad.
4. Tap Add Printer and follow the on-screen instructions to reconnect the printer to your wireless network.
5. During setup, ensure your mobile device is connected to the same 2.4 GHz Wi‑Fi network that you want the printer to use.
6. If your router supports both 2.4 GHz and 5 GHz bands, temporarily connect your mobile device to the 2.4 GHz network and try the setup again.

If the printer still cannot connect after completing these steps, try connecting it to a different Wi‑Fi network, such as a mobile hotspot, to determine whether the issue is related to the printer or the home router.

HP DeskJet 2700e Wireless Setup Guide  - Also kindly confirm if you have tried the steps mentioned in this link ?

[Julesreevo]

Tried everything suggested and still not working.

[Deep_World]

Hi @Julesreevo,

Thank you for getting back to us and for taking the time to try all the troubleshooting steps that were suggested. 

Since you have already performed the wireless reset, attempted the setup process multiple times, and confirmed that the issue persists, it appears that additional troubleshooting may be required at this point, I kindly recommend reaching out to HP Phone Support. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic.

1) Click on this link—    https://support.hp.com/contact

2) Add or select the product, and change/select your region.

3) Enter the serial number of your device or select Let HP detect your product option.

4) Choose "other" option from the list

5) Select continue to contact option

You should see the HP phone support number or Chat option listed.

They will guide you further.

Or, You may also visit the nearest HP authorized service center, the service team will check and assist you.

Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center

(Select the country from the dropdown menu and enter the city name or pincode)

Have a wonderful day!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World

[Julesreevo]

Hi, thanks for coming back, please see below screen shots of the messages I get

[Deep_World]

Hi  @Julesreevo 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand your concern  and thank you for sharing the screenshots. I can see that the printer is being detected and prepared successfully, but the setup stops at "Getting the IP address" and then shows "Cannot connect the printer to Wi-Fi."  Dont worry i'll check and help you with this .  

To better understand the situation, could you kindly share:

• The exact HP printer model number.
• Is the printer being connected to a 2.4 GHz or 5 GHz Wi-Fi network?
• Are other devices able to connect to the same Wi-Fi network without any issues?
• Does the printer display any wireless blinking lights or error messages?

In the meantime, kindly try the below steps and confirm :

1. Restart the printer, router, and mobile device, then try the setup again.
2. Make sure your mobile device is connected to the same 2.4 GHz Wi-Fi network you want the printer to use. Many HP printers do not support setup on a 5 GHz-only network.
3. Restore the printer's network settings: On most HP printers, press and hold the Wireless and Cancel buttons together for about 5 seconds, or follow the instructions for your specific model.
4. Open the HP app and add the printer again after the network reset.
5. If available, temporarily disable mobile data on your phone and use Wi-Fi only during setup.

You may also find the following HP document helpful:HP Smart Setup and Wireless Connection Help - Click here  

Based on the screenshots, the printer appears to be reaching the stage where it requests an IP address from your router but is not receiving one successfully. This can happen if the printer is having difficulty communicating with the Wi-Fi network, if the network band is incompatible, or if the router is not completing the connection process.

I hope this helps. 

[Julesreevo]

Hi, please see details below as requested

HP DESKJWT 2700e

P/N 26K678

S/N CN34JFWJTG

it is connected to 2.4 GHz , I have other devices connected ok . This printer was connected fine and I have used many times . It worked one day and a couple of days later it wouldn’t.

I have done all recommend solutions more than once but still no joy.

the WiFi just blinks blue and does not connect.

thank you for your help .

[Deep_World · Accepted solution]

Hi @Julesreevo,

Thank you for the update and for confirming the steps you've already completed. I see you have mentioned other devices connect to the same Wi‑Fi network without any issues.

Since the wireless light continues to blink and the issue persists after performing all the recommended steps , I recommend contacting HP Phone Support for further assistance. They can perform additional diagnostics and check if there is a hardware or wireless module issue with the printer.

1) Click on this link—    https://support.hp.com/contact

2) Add or select the product, and change/select your region.

3) Enter the serial number of your device or select Let HP detect your product option.

4) Choose "other" option from the list

5) Select continue to contact option

You should see the HP phone support number or Chat option listed.

They will guide you further.

Or, You may also visit the nearest HP authorized service center, the service team will check and assist you.

Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center

(Select the country from the dropdown menu and enter the city name or pincode)

Have a wonderful day!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World