WiFi won't connect to new Arris G36 router

[HuskyKR]

I recently upgraded my modem/router to the Arris G-36.  I used the same SSID and PW on the new router and all devices in my house, except my printer, automatically switched over to the new router.  BTW, I named the  2.4 GHz band the same as my old router, so all my devices auto-connected to this band.  Went through the WiFi setup on the printer and was unable to connect.  The printer suggested that maybe MAC address filtering was turned on in the router, but I'm not sure about that.  Not sure what to try at this point.

[Dilip_18]

Hi@HuskyKR,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Wi-Fi issues with the HP Envy All-In-One Printer.

I have a few recommendations 

• First, try restarting your computer, printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report.
• Make sure paper is loaded in the main tray, and then turn on the printer. From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
• For further help please click on this https://support.hp.com/us-en/document/ish_1780623-1698506-16

Hope this helps! Keep me posted. 

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