Wifi Connection proves impossible!

[RichardB500]

OK, where do I start?
I have spent hours simply trying to connect to my router and have reached the end of a very long tether,
My broadband is from EE and I have the latest Wifi-7 router, but only after it had to be replaced.  

For those of you that have EE WIFI 7 will know that 2.4 GHz / 5 GHz / 6 GHz on MAIN WIFI and the Compatible WiFi .  It became apparent the the printer will only connect to the 2.4 GHz  Compatible channel.  Now, the PC (Windows 11 25H2) but nowhere could I find this without expensive tearing out of what little hair I have left on my 80 year old head.
Device Manager can see the printer
But my WIFI is listed  WIFI/Bluetooth Menu but locked.

When trying to add the printer to the WIFI list it rejects the Hub Admin password that I used to replace the EE supplied password.  After more delving I found out that despite me changing the EE admin PW  I can only use the ORIGINAL admin PW not my new one.  Before you ask, I tried the iniital PW and I was able to get access to add the printer to the WIFI.  However I have all but given up now and simply plugged the printer into the nearest USB slot.  
I hate being in the situation where I can't solve a problem.  I don't really need  a WIFI connection but I like to have as much opportunities to use a feature that would let me control the Printer through the App.
Can anyone come up with a solution?

Fingers crossed

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

When there is an Internet Service Provider | Router change | password change (for the network) or when moving to a new location, a wireless reset is needed for the printer with a re-setup using the HP app to get the printer connected to the network again.  In this case, it's a router change.

Here's how to reset the wireless to defaults for your printer model:

https://www.youtube.com/watch?v=6feagkSosqU

After the wireless reset, use the HP App to setup and connect the printer to the network again.

For more resources on these printer models:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgXU-6XKW95YOuRgWahD-0y

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjf3_VtXys78mB2XnQr3elW

Hope that helps!

[RichardB500]

Thank you !
You've  been very helpful and very timely.  I installed  the printer very quickly with my laptop but my old home build is struggling.  I am almost there with it though now. 

[greenturtle]

Hi @RichardB500 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!