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‎02-24-2024 06:36 AM

HP Recommended

I changed internet providers and now my hp Envy 6000e printer isnt picking up the wifi signal. What isa the process to make that happen?

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1 REPLY 1

‎02-26-2024 07:49 AM

HP Recommended

Hi @Rick1702,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I understand you are not able to connect the printer to the new network. Follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • This printer supports WPA encryption. Check if the router supports the same. 
  • Also, the printer cannot be connected to a guest/university network. It has to be a personal router.

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

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Sneha_01- HP support
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