Wifi conn

[Cfruit]

I am not tech savvy. But I had my printer working fine and then it suddenly would not connect to WiFi.  Nothing changed that I know of and I keep my iPhone updated. I have tried on and off for many months and cannot get anywhere

[Hawks_Eye]

Hi @Cfruit 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you are facing connectivity issue with your printer. Sudden disconnections can happen even when nothing seems to change, and I’ll guide you through a clear, step-by-step recovery.

1. Restart everything

• Power off your printer, unplug it, and wait 60 seconds.
• Restart your Wi-Fi router.
• Restart your iPhone or Windows PC.
• Power the printer back on and wait until it’s fully idle.

2. Reconnect using the HP App

• Download or open the HP App on your iPhone from the App Store.
• Tap Add Printer and follow the prompts.
• If your printer isn’t found, tap Set Up a New Printer.
• Choose Wi-Fi Setup, then follow the on-screen steps to connect to your home network.

3. Reset the printer’s network settings

• On the printer control panel:
  • Press and hold the Wireless button and the Cancel button together for 5 seconds.
  • This resets the wireless settings.
• Wait for the wireless light to blink, indicating it’s ready for setup.

4. Use Wi-Fi Direct as a temporary workaround

• On the printer, press the Wi-Fi Direct button.
• On your iPhone, go to Settings > Wi-Fi and connect to the printer’s Wi-Fi Direct name (e.g., HP-Print-xx-SmartTank).
• You can now print or scan directly without needing your home Wi-Fi.

5. Check router settings

• Ensure your router is broadcasting on 2.4 GHz, which is required for this printer.
• Avoid guest networks or restricted access points.
• If your router has MAC address filtering, make sure the printer is allowed.

6. Update printer firmware

• Visit https://support.hp.com/in-en/drivers
• Enter HP Smart Tank 580 and download the latest firmware.
• Install it using the HP App or from a Windows PC.

You’ve been patient through this, and I appreciate that. Let’s try these steps one by one and bring your printer back online smoothly. If anything feels unclear, I’ll guide you through it.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye