Wifi connected but printer wont connect to the internet

[Mike6797]

Hi, my printer keeps telling me that it won't be able to print because it is not connected to the internet.  The HP Smart app says that the printer is connected to wifi with the blue light on.  I had a new modem installed and the printer was successfully connected to the modem.  I have restored the wifi connection twice and shut the printer down numerous times but still no connection to the internet.  Can you please tell me how to resolve the issue.  I have been able to print, but everytime I print, the warning comes up on the printer screen.  Thank you, Mike.

[Hawks_Eye]

Hi @Mike6797 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that so clearly. If your HP OfficeJet Pro 9130e is connected to Wi-Fi (solid blue light) but still shows “Not connected to the internet,” especially after a modem change, it’s likely that the printer’s Web Services or cloud registration hasn’t re-established properly. 

This can affect features like HP+ services, Instant Ink, and remote printing—even if local printing works.

Here’s how to resolve it:

Step 1: Verify Network Configuration

1. Print a Network Configuration Page: Access this from the printer's control panel to ensure the printer has a valid IP address assigned by your new modem.
2. Check IP Address: Confirm that the IP address is consistent with the network settings of your other devices.

Step 2: Restart Network Devices

1. Power Cycle the Router: Unplug the router, wait 10 seconds, then plug it back in.
2. Power Cycle the Printer: Turn off the printer, wait a few seconds, then turn it back on.

Step 3: Use the Embedded Web Server (EWS)

1. Access EWS: Enter the printer's IP address in a web browser to open the Embedded Web Server.
2. Verify Internet Connection: Check the network settings and attempt a connection test if available.

Step 4: Update Printer Firmware

1. Firmware Update: Check HP Support for any available firmware updates for the OfficeJet Pro 9130e.
2. Install Updates: Follow instructions to install the latest firmware which might resolve connectivity issues.

Step 5: Check Router Settings

1. Check DHCP Settings: Ensure the router is set to assign IP addresses automatically using DHCP.
2. Disable MAC Filtering: If MAC filtering is enabled, ensure the printer's MAC address is in the allowed devices list.

Step 6: Check Firewall and Security Settings

1. Firewall Check: Temporarily disable firewall settings on your router to rule out it blocking printer communication.
2. Security Software: Ensure that no security software on your devices is impacting network traffic stability.

Step 7: Re-add Printer via HP Smart App

1. Remove and Re-add the Printer: Use the HP Smart app to delete the printer and re-add it to refresh the connection.

Step 8: Perform a Factory Reset

1. If all else fails, perform a factory reset on the printer to clear all network settings and reconnect to the network afresh.

You’ve already done the hard part by reconnecting to Wi-Fi; now we’ll make sure the printer talks to the internet properly.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Mike6797]

I've attempted to perform most of these steps, I was unable to verify an internet connection through EWS.  I couldn't find how to do this.  I couldn't work out how to disable MAC filtering on the router, however the router has assigned a MAC address to the printer.  HP Smart now has the printer as ready with a green tick but the printer continues to state a problem with my account.