Wifi connection issue on HP8610 printer

[Sk1061]

I have an older HP8610 printer. I changed my wifi network to a new cellular 5G service from ATT.

I cannot get the wifi set up on the printer. I am wondering if the HP8610 cannot be set up with a cellular 5G wifi network?

[A_Gayathri]

Hi @Sk1061,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Officejet Pro 8610 e-All-in-One Printer should be able to connect to most Wi-Fi networks, including newer 5G home networks. However, cellular 5G networks, like the one you switched to with AT&T, may cause issues, particularly if the router is using a 5GHz band only. The Officejet Pro 8610 supports only the 2.4GHz Wi-Fi band, not 5GHz.

Here are some steps to troubleshoot and potentially resolve the issue:
 

1. Check Router Settings (2.4GHz Band)

• Ensure your AT&T router is broadcasting both 2.4GHz and 5GHz networks. Some newer routers default to only 5GHz.
• You can usually manage this by logging into the router’s admin settings (check the router's manual or contact AT&T for guidance).
• If both bands are active, ensure that your printer is trying to connect to the 2.4GHz network.

2. Use HP Wireless Setup Wizard

• On the printer control panel, navigate to Setup > Network Setup > Wireless Settings.
• Run the Wireless Setup Wizard, and make sure to select the 2.4GHz Wi-Fi network (your new network’s name should appear in the list).

3. Reboot Devices

• Restart both the printer and the new 5G router to reset connections.
• Power off the printer, unplug it for 30 seconds, then plug it back in and power it on.
• Restart the router and wait until it fully boots up before attempting to reconnect.

4. Manual IP Address Configuration

• If the connection still fails, manually assign an IP address to the printer.
  • From the printer’s control panel, go to Setup > Network Setup > Wireless Settings > Advanced Settings.
  • Select IP Settings and assign a static IP within the range of your router.

5. Wi-Fi Direct

• If all else fails, you could use Wi-Fi Direct to print without going through the network. The printer can create a direct Wi-Fi connection to your devices.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

Troubleshoot a Wi-Fi connection to an HP printer 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[G450111]

Thanks for rapid response, unfortunately I have used every step you suggest on multiple occasions and the “Unable to connect to wi-fi” results.