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Common problems for Connectivity Issues
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I have an older HP8610 printer. I changed my wifi network to a new cellular 5G service from ATT.

 

I cannot get the wifi set up on the printer. I am wondering if the HP8610 cannot be set up with a cellular 5G wifi network?

2 REPLIES 2
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Hi @Sk1061,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the HP Officejet Pro 8610 e-All-in-One Printer should be able to connect to most Wi-Fi networks, including newer 5G home networks. However, cellular 5G networks, like the one you switched to with AT&T, may cause issues, particularly if the router is using a 5GHz band only. The Officejet Pro 8610 supports only the 2.4GHz Wi-Fi band, not 5GHz.

Here are some steps to troubleshoot and potentially resolve the issue:
 

1. Check Router Settings (2.4GHz Band)

  • Ensure your AT&T router is broadcasting both 2.4GHz and 5GHz networks. Some newer routers default to only 5GHz.
  • You can usually manage this by logging into the router’s admin settings (check the router's manual or contact AT&T for guidance).
  • If both bands are active, ensure that your printer is trying to connect to the 2.4GHz network.

2. Use HP Wireless Setup Wizard

  • On the printer control panel, navigate to Setup > Network Setup > Wireless Settings.
  • Run the Wireless Setup Wizard, and make sure to select the 2.4GHz Wi-Fi network (your new network’s name should appear in the list).

3. Reboot Devices

  • Restart both the printer and the new 5G router to reset connections.
  • Power off the printer, unplug it for 30 seconds, then plug it back in and power it on.
  • Restart the router and wait until it fully boots up before attempting to reconnect.

4. Manual IP Address Configuration

  • If the connection still fails, manually assign an IP address to the printer.
    • From the printer’s control panel, go to Setup > Network Setup > Wireless Settings > Advanced Settings.
    • Select IP Settings and assign a static IP within the range of your router.

5. Wi-Fi Direct

  • If all else fails, you could use Wi-Fi Direct to print without going through the network. The printer can create a direct Wi-Fi connection to your devices.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

Troubleshoot a Wi-Fi connection to an HP printer 
 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
HP Recommended

Thanks for rapid response, unfortunately I have used every step you suggest on multiple occasions and the “Unable to connect to wi-fi” results.

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