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‎11-08-2021 04:55 AM

HP Recommended

Hi!

I have this exact problem, but the password is not 12345678 and the printer report (10 seconds holding down the arrow down button) only reports on color- situation and such. 

Is there any way to reset password or change it without having the original? I cought this printer in 2020 and already the service is gone on it. It works fine, but won’t connect to any device.. Halp!

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1 person had the same question
1 REPLY 1

‎11-19-2021 01:39 PM

HP Recommended

@angor

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Could you share the screen where it's asking for the password?
  • Did you make any changes to your printer? 
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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