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‎06-10-2022 02:22 PM - last edited on ‎06-10-2022 03:03 PM by Retired

HP Recommended
Product: HP ENVY 6032 All-In-One Printer

My printer keeps printing a page with different WiFi pins but no one in my house is trying to print anything could this be a problem with printer or someone trying to print form outside ? I’ve turned it off for now 

Category:
1 REPLY 1

‎06-13-2022 12:44 PM

HP Recommended

Hi @KIRSTYd86,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand  the wi-fi direct page keeps printing.

 

Try the below suggestions -

 

  •  Reset the product
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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