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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎09-18-2025 09:00 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

Printer is having issue connecting to WiFi. I tried setting up everything from scratch, I inform the wifi password, it completes the setup, so it passes the connection setup but later says printer is not connected. In the network info it says it connected, but in the main page it says it's not. What could be wrong?

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2 REPLIES 2

‎09-18-2025 09:03 PM

HP Recommended

Your printer is likely connected to WiFi but not communicating with devices. Common fixes: connect it to the 2.4GHz band (not 5GHz), assign a static IP to avoid conflicts, check router settings for isolation, and re-add the printer on your PC/phone. Updating printer/router firmware can also help.

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‎09-18-2025 09:08 PM

HP Recommended

Thanks, would you how can I update the printer firmware since it's not able to connect to internet?

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