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‎07-15-2021 11:52 AM

HP Recommended
Product: Office jet 3830
Operating System: Android 8.0 Oreo and older

Cellphone was recently reset by Tmobile, now printer won't print or show up on wifi phone menu. I went through the whole setup process again and still not working. 

Category:
1 REPLY 1

‎07-21-2021 12:20 AM

HP Recommended

@Sandralhughes

 

Welcome to HP Support Community


I would like to help

 

To assist you better please let me know if you are connecting both devices through your WiFi or through the printer's WiFi-Direct feature

 

If you are connecting through regular WiFi, please check these details

 

This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz


 If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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