Wifi password forgotten, need help resetting

[Carterb1]

My name is Carter. I’m trying to set up my grandmother’s printer and she forgot the password she put on the printer. I want to know how to reset this password.

[Raj_05]

Hi @Carterb1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Look for the wireless network password on the router provided by your Internet Service Provider (ISP).

Find the product label on your router, typically located on the bottom or side.

Look for the password underneath or next to the Wireless Network Name or SSID. It might be labeled as Wireless Security Key/Password, Wi-Fi Password, Network Password, or Network Key.

If you cannot find the password or the password does not work, check any paperwork that came with the router or contact your ISP for additional help.

Find and enter the WPS PIN to complete printer setup. You have a short time (90 seconds for most models) to enter the PIN before it expires.

1. After the WPS PIN prompt displays on the computer, look for a PIN on the printer control panel or the information sheet that printed during setup.
2. Enter the PIN, and then click Next to finish the setup.
3. If the PIN does not work, do one of the following:

• Use a different driver or method: Go to HP Software and Driver Downloads for more driver options, or use Apple AirPrint (macOS and OS X).
• Generate a new PIN: Restart your computer, and then go through the printer setup process again.
• Install the HP Smart app: Go to 123.hp.com (Android, iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS) to download the app, and then follow the instructions to connect the printer.

I hope this helps. 

Take care and have a good day.

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^ Alden4
HP Support