Wifi printer connection

[agi23]

i have just resumed my subscription last night after being off from printing for 3 months. At first my printer was flashing lavander then later it was green . I did not bother for a while but last night i tried to connect it to my wifi and my mobile wont even see it in the wifi list if i need to set up again. My printer has no screen and the icons are not even lighted when usually it lights up when switched on. I tried to press the wifi button at the back for 5seca but there is no chamge . I tried to press the wifi button at the same time with the power button , but it there is no change . It too me 2 hrs to try to figure out and i was just frustrating . 

[Irfan_06]

Hi @agi23,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that was connected to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support