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‎07-07-2021 11:47 AM

HP Recommended
Product: Example: Pavilion 6530laser jet pro mfp m148dw
Operating System: Chrome OS

I have recently switched to spectrum from Att.  The new wireless router is not able to connect to my printer.  The router has a WPS button and I have followed the instructions many times.  This worked when I had att.  I am really at a stand still.  Can not think of anything else.  Please help.  

Category:
1 person had the same question
1 REPLY 1

‎07-10-2021 08:46 AM

HP Recommended

@wadew

 


Welcome to HP Support Community


I would like to help


This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz


If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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