Wifi setup wizard says my wifi has no encryption when it does

[exalt3dbias]

Hi,

I am currently using a HP Envy 7155 that I have setup over wifi previously but this time when going in to setup my wifi connection it shows my wifi network security as "No Encryption" which results in me not being able to enter in my passphrase and ultimately blocking me from connecting to wifi. I have gone through the general turn off and on, followed by a reset of all the printers network settings but still no luck.

Any suggestions on how to resolve would be awesome.

[Betty0610]

@exalt3dbias

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[exalt3dbias]

Hi @Betty0610,

Thank you for passing along the reset instructions and I was able to successfully complete the reset you described. Unfortunately however my printer is still trying to connect to my network without encryption so my issue remains active.

[Betty0610]

Cold you share a picture of the screen so that we understand this better?

[exalt3dbias]

 

Here is a picture of the screen you requested, it shows my network as no encryption and if I select OK I cannot enter my password and it just shows trying to connect until it fails

Updating Media